POLICIES

 

SHIPPING

Jewelry is made to order and will ship within 4 business days. You will be notified when your order ships and a tracking number will be provided. Jewelry is packaged in a gift box and shipped in a protective bubble mailer. If more than one item is ordered, they will be packaged in the same gift box unless separate boxes are requested at checkout. 

DOMESTIC SHIPPING OPTIONS:

USPS First Class mail (2- 5 days)

USPS Priority Mail upgrade (1-3 days)                                                                                                             

*holiday order deadlines for delivery by Dec. 25th, 2016:

First class mail - Dec. 18   /  Priority mail - Dec. 19

INTERNATIONAL SHIPPING OPTIONS:

USPS First Class International Mail - Typically delivered within 7-14 days depending on location and if package is held at customs. On the rare occasion it can take us to four weeks to be delivered. You will not be able to track your package once it is outside of the United States. 

USPS Priority Mail International (6-10 days, tracking number provided)

*International buyers are responsible for any customs fees, taxes, or duties that your country may charge for importing goods from another country. Please be aware that this is an additional fee you may have to pay if your country imposes international import taxes.

*For 2016 Holiday orders, please order by Dec. 5th for delivery by Dec. 25th. There is still the possibility the package could be held at customs delaying delivery. 

New Refined Basics is not liable for lost or stolen packages due to customer errors in shipping addresses, customer absence, or package refusal.

 

RETURNS/ EXCHANGES

If you are not satisfied with an item that you purchased from NEW REFINED BASICS, you may return or exchange it within 7 days of original delivery. Items must be returned in unworn condition with original packaging. Return shipping is buyers responsibility. 

*Holiday gift return/ exchange - please notify us by Jan.10th if return or exchange is desired. 

To request a return or exchange, please send an email to newrefinedbasics@gmail.com so we can provide you with a return address. Make sure items are well packaged for return, NEW REFINED BASICS will not be responsible for any damages that occur or lost shipments.

Refund or exchange will be issued once item is received in original condition. You will be notified by email when the refund is issued. Shipping and handling costs are not refundable.

Any item damaged on arrival will be repaired or replaced. Claims must be made within 3 days of delivery. 

Thank you!

 

 

 

 

 

 

 

 

TERMS OF SERVICE

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on NEW REFINED BASICS's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

    1. modify or copy the materials;

    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);

    3. attempt to decompile or reverse engineer any software contained on NEW REFINED BASICS's web site;

    4. remove any copyright or other proprietary notations from the materials; or

    5. transfer the materials to another person or "mirror" the materials on any other server.

  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by NEW REFINED BASICS at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on NEW REFINED BASICS's web site are provided "as is". NEW REFINED BASICS makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, NEW REFINED BASICS does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall NEW REFINED BASICS or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on NEW REFINED BASICS's Internet site, even if NEW REFINED BASICS or a NEW REFINED BASICS authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on NEW REFINED BASICS's web site could include technical, typographical, or photographic errors. NEW REFINED BASICS does not warrant that any of the materials on its web site are accurate, complete, or current. NEW REFINED BASICS may make changes to the materials contained on its web site at any time without notice. NEW REFINED BASICS does not, however, make any commitment to update the materials.

6. Links

NEW REFINED BASICS has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NEW REFINED BASICS of the site. Use of any such linked web site is at the user's own risk.

7. Site Terms of Use Modifications

NEW REFINED BASICS may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to NEW REFINED BASICS's web site shall be governed by the laws of the State of Oregon without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

NEW REFINE BASICS is committed to conducting business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

We collect information from you when you place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

Any of the information we collect from you may be used in one of the following ways: ; To personalize your experience (your information helps us to better respond to your individual needs) ; To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) ; To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) ; To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. ; To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email. 

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. 

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. 

Online Privacy Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline.

By using our site, you consent to our online privacy policy.

If we decide to change our privacy policy, we will post those changes on this page.

If there are any questions regarding this privacy policy you may contact us using the information below.

www.newrefinedbasics.com

534 ne 18th

Portland, Oregon 97232

USA

newrefinedbasics@gmail.com

 

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